We want every My Car Buddy customer to feel they received fair value. This policy explains when refunds are available.
Monthly subscriptions are billed in advance and are non refundable after the start of the billing period. You may cancel at any time yourself from Settings → Plan & billing → Change or cancel plan (our secure billing portal), or by emailing support@capitalfleettracker.com. Your account remains active through the end of the current period.
Quarterly subscriptions are billed in advance for a three month period. You may request a prorated refund for unused full months within the first 30 days of a new billing cycle from Settings → Plan & billing, or by contacting support.
We do not sell the OBD-II device yet, so there is nothing to return under this section. If that changes, this policy will set out the return window and warranty then.
If you believe you were charged in error, contact support@capitalfleettracker.com within 60 days of the charge. We will investigate and issue a refund if the error is confirmed.
Email support@capitalfleettracker.com with your account email and a description of the request. We respond to refund requests within three business days.