FAQ

Common questions, answered.

If you do not see your question here, reach out at support@capitalfleettracker.com and we will get back to you within one business day.

How does My Car Buddy know when a part will fail?

We start from published service intervals for each part. Then we weigh that part against every clock it has — miles, engine hours, cycles, fuel, or calendar age. The worst clock wins; nothing is averaged. Duty level and climate adjust the result. Logging a repair resets that part's clock. A measured reading — tread depth, pad thickness — replaces the estimate outright.

Do I need an OBD-II device to use the platform?

No. There is no OBD-II device to buy yet. You update mileage yourself, or approve a reading your mechanic proposes.

What vehicles are supported?

Passenger cars, light trucks, commercial trucks, motorcycles, ATVs, construction equipment, agricultural machinery, and industrial generators. If it has wear components, we can track it.

How do volume discounts work?

Discounts apply automatically based on your total vehicle count. At 10 vehicles you receive 5% off, at 50 you receive 10% off, at 100 you receive 12% off, and at 150 or more you receive 15% off. No paperwork or negotiation required.

Can I cancel anytime?

Yes. There are no contracts and no cancellation fees. Cancel any time from Settings → Plan & billing → Change or cancel plan, which opens our secure billing portal — or email support@capitalfleettracker.com. Cancelling stops future charges; you keep access through the end of the period you have already paid for.

Is GPS tracking included?

GPS tracking is an optional add on at $6.99 per vehicle per month ($18.87 per 3 months, $35.65 per 6 months, $67.10 per year). It is separate from the core predictive maintenance subscription.

Is there a free plan, and what does it include?

Yes, and it does not expire. Everything is free for every account until September 30, 2026 with no credit card. After that, the permanent ad-supported free plan covers 1 vehicle or asset, all of its fluids, and every safety-critical part on it — brakes, tires, steering and suspension. It keeps your 3 most recent reports — saving a fourth deletes the oldest, and you can download any report to keep it permanently. Still no credit card. A paid subscription removes the ads and the limits.

What happens if I do not subscribe after the free period?

Your account becomes read-only — it is not closed, suspended or deleted. Every vehicle, part, mileage entry, receipt and saved report stays readable, and you can still download your reports. You just cannot record anything new until you either subscribe or accept the ad-supported free plan, which you can do at any time. We do not delete your fleet data because you stopped paying.

Why do I have to accept the Privacy Policy for the free plan?

The free plan is paid for by advertising, which means an ad provider receives your device’s advertising identifier and standard device information. That is a kind of sharing that does not happen on a paid plan, so we ask you to read and accept it first rather than switching it on quietly. Ticking the box is your choice and the box is never pre-ticked. Your fleet data is never used for advertising — not your vehicles, mileage, parts, receipts or service records. See Advertising and the Free Plan.

How is equipment priced differently?

Boats and watercraft are $0.99 per month each. Motorcycles, scooters, and ATVs are sold in 10-packs at $2.99 per month (about $0.30 each). Construction and industrial equipment are also $2.99 per 10-pack — and you get 25 free equipment slots for every 10 vehicles you track.

Do you guarantee my vehicle will not break down?

No. My Car Buddy provides forecasts and guidance. It cannot prevent failures caused by manufacturing defects, accidents, or owner neglect. Please see our Liability Disclaimer for full details.

How does the referral program work?

Partners receive 30% of every payment made by customers they refer, for the entire time those customers remain active. The 30% is calculated on what the customer actually pays after their discount, with nothing deducted first — payment processing and the maintenance reserve come out of the company’s share, not the partner’s. Ten trucks at $15.92 a month earns a partner $4.78 a month. Reach out to partners@capitalfleettracker.com to learn more.

Is my data sold to third parties?

No. We do not sell customer data. See our Data Usage Policy for complete details on how vehicle and account information is collected and used.

Can multiple people on my team access the account?

Yes. You can add drivers, mechanics, and managers with role based permissions. Each role sees only what they need to do their job.

What happens if a forecast is wrong?

Forecasts are estimates, not guarantees. They are arithmetic on published intervals and the readings on file, so a part can fail early or late. If a part fails outside its forecasted window, it does not change your subscription or trigger any liability on our part.